Contact information
CONTACT US
We are here to help with orders, shipping, product questions and refunds.
IF SOMEONE IS CHOKING RIGHT NOW
Do not email us. Call your local emergency number immediately - 911 in the
United States, 112 in the EU, 999 in the UK - and begin back blows and
abdominal thrusts. If the person becomes unresponsive, begin CPR. The
emergency dispatcher will talk you through it.
We cannot provide help in an emergency. This inbox is monitored during
business hours only.
support@clickcraftventures.net
This is the fastest way to reach us and the only channel our support team
monitors. We reply to every email.
RESPONSE TIME
1-2 business days, Monday to Friday, excluding public holidays. Emails sent at
the weekend are answered on the next business day.
STORE DETAILS
Store: NovaCare
Website: buynovacare.com
Operator: ClickCraft Ventures
TO HELP US ANSWER FASTER
When you email, please include:
- Your order number, if your question concerns an order
- The email address used at checkout
- Photographs, if your question concerns a damaged or faulty item
WHAT WE CAN HELP WITH
- Order status and tracking
- Changing a delivery address before dispatch
- Cancelling an order before dispatch
- Refunds under our 30-day money-back guarantee
- Damaged, incomplete or incorrect deliveries
- Replacement masks and components
- Cleaning, inspection and storage instructions
- Which mask size is intended for which age range
BEFORE YOU EMAIL
Track your order: buynovacare.com/pages/track-order
How to use it: buynovacare.com/pages/how-to-use
Safety information: buynovacare.com/pages/safety-information
Common questions: buynovacare.com/pages/faq
WHAT WE CANNOT HELP WITH
We are a retailer, not a medical provider. We cannot give medical advice,
advise on whether this product is suitable for a specific person or medical
condition, advise on managing a choking risk, or give guidance during an
emergency.
For any of those, speak to a doctor, and take a certified first-aid and CPR
course. The American Red Cross (redcross.org) and the American Heart
Association (heart.org) both run them in person and online. If you buy one
thing for your family's safety this year, make it the training rather than
the device.
IF YOU HAD A PROBLEM WITH THE DEVICE IN AN EMERGENCY
Please tell us what happened. We take those reports seriously, pass them to
the manufacturer, and report them to the relevant regulator where required. In
the United States you may also report a device problem directly to the FDA
through MedWatch at fda.gov/medwatch.
