Shipping policy

SHIPPING POLICY

Last updated: October 2026

ORDER PROCESSING

Orders are processed Monday to Friday, excluding public holidays. Orders
placed before our daily cut-off are prepared for dispatch within 24 hours.
Orders placed at the weekend or on a holiday are processed on the next
business day.

Once your order is prepared you receive a confirmation email with your
tracking number. Please allow up to 48 hours after dispatch for tracking to
become active.

DELIVERY TIMES

Estimated delivery times after dispatch:

  United States                   5 - 12 business days
  Canada                          7 - 15 business days
  United Kingdom and Ireland      7 - 15 business days
  Europe                          7 - 15 business days
  Australia and New Zealand       8 - 18 business days
  Rest of world                  10 - 21 business days

These are estimates based on average carrier performance, not guaranteed
delivery dates. Peak retail periods, customs inspection, severe weather and
carrier backlogs can extend them.

PLEASE DO NOT RELY ON A PENDING DELIVERY

If you are buying this product out of concern for someone's safety, please
note that delivery takes time and cannot be guaranteed by any particular date.
Do not treat an order in transit as protection.

The step that protects your family today, at no cost in waiting time, is
first-aid training. Contact the American Red Cross (redcross.org) or the
American Heart Association (heart.org) to find a course near you.

SHIPPING COSTS

Shipping costs are calculated at checkout before you pay, based on your
delivery address. Where a free shipping promotion is displayed, it applies to
the order as shown at checkout.

TRACKING YOUR ORDER

Track your parcel at any time at:
buynovacare.com/pages/track-order

Enter the tracking number from your dispatch confirmation email.

INCORRECT OR INCOMPLETE ADDRESSES

Please check your delivery address carefully before completing checkout. If
you notice an error, email support@clickcraftventures.net immediately. We can
usually correct an address before dispatch. Once a parcel has left our
facility the address cannot be changed.

Parcels returned to us because of an incorrect or incomplete address can be
reshipped once you provide a corrected address. The cost of reshipping is
payable by the customer.

FAILED DELIVERY AND UNCOLLECTED PARCELS

If a carrier attempts delivery and leaves a card, it is your responsibility to
arrange redelivery or collection within the carrier's holding period. Parcels
returned to sender as uncollected are treated as change-of-mind returns and
the product price is refunded less the original shipping cost.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to import duty, customs charges or local
taxes levied by the destination country. These charges are set by your
government, are not included in the price you pay us, and are the
responsibility of the recipient.

Medical devices are subject to import restrictions in some countries and may
be held or refused entry by customs. It is the purchaser's responsibility to
confirm that this product may lawfully be imported into their country before
ordering. Where a shipment is seized or refused entry by customs, we are
unable to refund the shipping cost.

We declare all shipments accurately and at their true value. We cannot mark a
shipment as a gift or declare a lower value.

LOST AND DELAYED PARCELS

If your tracking shows no movement for 20 business days after dispatch, email
support@clickcraftventures.net with your order number. We will open an enquiry
with the carrier and either reship your order or refund it in full.

If tracking shows your order as delivered but you have not received it, check
with other members of your household, your building's parcel room and your
immediate neighbours first, then contact us within 14 days of the delivery
date.

DAMAGED IN TRANSIT

If the device arrives damaged, or any mask or component is cracked, torn or
deformed, email support@clickcraftventures.net within 14 days of delivery with
photographs of the product and the outer packaging. We will send a replacement
at no cost. Do not use a damaged device.

SHIPPING RESTRICTIONS

We do not ship to parcel forwarding services. We do not ship where local law
restricts the import or sale of this class of product. Where we cannot ship to
your address, we will notify you and refund your order in full.

CONTACT

ClickCraft Ventures
Email: support@clickcraftventures.net
Response time: 1-2 business days, Monday to Friday