Refund policy
REFUND POLICY
Last updated: October 2026
NovaCare is operated by ClickCraft Ventures. This policy explains how refunds
work.
30-DAY MONEY-BACK GUARANTEE
You have 30 days from the date your order is delivered to request a refund for
any reason.
HOW TO REQUEST A REFUND
Email support@clickcraftventures.net including:
- Your order number
- The email address used to place the order
- A brief note about why you are requesting a refund
We respond to all refund requests within 1-2 business days.
RETURNS
For hygiene reasons, we do not require you to return a used device. If the
product is unopened and in its original packaging you may return it for a
refund; contact us first for a return authorisation. We cover return shipping
only where the item is defective, damaged or incorrect.
PROCESSING TIME
Once approved, your refund is returned to the original payment method within
3-5 business days. Your bank or card issuer may take a further 5-10 business
days to post the credit.
DAMAGED, INCOMPLETE OR DEFECTIVE ITEMS
If the device arrives damaged, if a mask or component is missing, or if the
one-way valve or seal is faulty, email support@clickcraftventures.net within
14 days of delivery with photographs of the item and the packaging. We will
send a replacement at no cost or issue a full refund including shipping,
whichever you prefer.
Do not attempt to repair a damaged device. A device with a cracked housing, a
torn or perished mask, or a damaged valve must not be used.
ORDERS NOT RECEIVED
If tracking shows your order as delivered but you did not receive it, contact
us within 14 days of the delivery date. If tracking shows no movement for 20
business days after dispatch, contact us and we will either reship your order
or refund it in full.
WHAT THIS PRODUCT IS
This is a reusable airway clearance suction device intended as a supplementary
aid, for use only after the standard choking response steps have been
attempted and have not worked.
It is not a substitute for, and must never delay:
- Calling your local emergency number (911 in the US)
- Back blows and abdominal thrusts (the Heimlich manoeuvre)
- Cardiopulmonary resuscitation (CPR)
Major resuscitation authorities, including the American Red Cross and the
American Heart Association, do not currently include suction-based airway
clearance devices in their recommended choking response protocols. We state
this openly because you should know it before you buy.
We make no claim that this device will clear an obstruction, prevent injury or
save a life in any given situation. Any statement on this site about outcomes
describes the intended function of the product, not a guaranteed result.
If you are buying this because you are worried about a family member choking,
the single most effective step you can take is to complete a certified
first-aid and CPR course. The American Red Cross (redcross.org) and the
American Heart Association (heart.org) both run them in person and online.
EXCLUSIONS
We cannot process refunds in the following situations:
- Requests made more than 30 days after delivery
- Orders placed through a reseller rather than through buynovacare.com
- Damage caused by use contrary to the supplied instructions, by
disassembly, or by cleaning methods other than those stated
DISSATISFACTION WITH PERFORMANCE IN AN EMERGENCY
If you used the device in an emergency and it did not perform as you hoped,
please contact us. We will refund you under this policy. We would also ask you
to tell us what happened, so we can pass the report to the manufacturer and,
where appropriate, to the relevant regulator. We take those reports seriously.
CHARGEBACKS
If something is wrong with your order, contact us first. We resolve the large
majority of issues within one or two emails. Filing a chargeback before
contacting us starts a dispute process that takes considerably longer.
CANCELLATIONS
See our Cancellation Policy for orders you wish to cancel before dispatch.
CONTACT
ClickCraft Ventures
Email: support@clickcraftventures.net
Response time: 1-2 business days, Monday to Friday
